A UK operator of co-working and flexible office space.
A big move, then numbers that didn't add up
The business moved to HubSpot with millions of data points and several integrations. Their old CRM had logged everything as a deal, and one person could have several records, one for each form they filled in. The data was a mess, the percentages were all wrong, and prioritizing leads was close to impossible. Later, their own tracking didn't match HubSpot. Dates were stored as text or read wrong, some IDs appeared twice, and deal details like price and desks were missing for reasons nobody could see.
Moved it, matched every row, then found the cause
Moved the CRM to HubSpot
Millions of data points and the integrations around them.
Made the numbers add up
Their own tracking and HubSpot now agree deal for deal, with webhooks connecting HubSpot to their other systems, so reporting can finally be trusted.
Made the data reliable
Dates, duplicates and missing deal details fixed at the source, so every report and every AI answer starts from data the team can trust.
Found the broken sync
A Make sync had stopped without warning. Fixed it and filled the gaps.
Automated broker emails
Each broker gets an email tailored to their deal, with the right details, without anyone sending it by hand.
Before and after
Before
- Sheet and CRM disagreed
- Broken dates
- Blank deal details
- A sync failing unnoticed
After
- Numbers that match HubSpot
- Clean dates
- Deal details filled in
- The sync working and checked
Reporting the team can trust
Their tracking and HubSpot now agree, and the missing deal details are back. With the data and structure this strong, the team now runs its reporting through Claude.
"It was a complex and time sensitive project, with millions of data points to migrate and a bunch of different integrations, and Alyssa was at the heart of its success."
J. FisherCCOWhy it matters
Numbers leadership can trust. When the CRM and the team's own tracking agree deal for deal, decisions are made on facts, and errors are caught before they cost money.
Sounds like your setup?
Tell us what's going on. We'll show you where the quick wins are on the first call.