A US commercial cleaning and disinfection provider covering several New England states, working through a network of local service providers.
Leads from everywhere, and no clear view of any of it
Leads came in from the website, ads and several paid lead providers. HubSpot had grown messy, so it was hard to see which source a lead came from, which rep it went to, or what happened next. The team had a long-running theory that one rep got fewer leads than the others, and no report to check it.
Made it clear, then made it useful
Cleaned up the setup
Clearer structure, lead source options that match on contacts and companies.
Tracked every source
Digital leads and each paid lead provider recorded, with new providers brought in through automation.
Built the sales dashboards
A sales dashboard for the weekly meeting, and one dashboard per rep for 1:1s, including leads and appointments by rep.
Cross-sold with AI
A HubSpot prospecting agent emails current customers who haven't been offered a second service.
Before and after
Before
- Sources mixed together
- A messy CRM
- Weekly meetings without shared numbers
- Cross-selling by memory
After
- Digital and lead-provider sources tracked
- A clear setup
- Weekly meetings run from one dashboard
- An AI agent offering more services to 133 customers
Sales meetings run on facts
Marketing and sales now work in the same tool. Every lead shows where it came from, which rep it went to and what happened next, so the team can see which sources are worth the spend. Weekly sales meetings run on shared numbers instead of guesses, each rep has their own dashboard for 1:1s, and an AI agent is offering more services to 133 current customers.
"I think overall these are really going to be beneficial for me and the reps (and the company)."
C. Di NapoliPresidentWhy it matters
Every dollar on lead generation can be judged on what it brings back. Sales meetings run on shared numbers, each rep is measured the same way, and AI finds more revenue in existing customers.
Sounds like your setup?
Tell us what's going on. We'll show you where the quick wins are on the first call.